Effective Date: 10th December 2024

Welcome to Limpia Cleaning Services (hereinafter referred to as “we,” “our,” or “us”). These Terms of Service (the “Terms”) govern your use of our website [https://limpiacs.com] (the “Site”) and the services provided by us. By accessing or using the Site and/or our cleaning services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or our services.

1. Acceptance of Terms

By using the Site and/or purchasing our services, you agree to these Terms and any applicable policies or guidelines referenced in this document. We may modify these Terms at any time without prior notice, and the modified terms will be effective immediately upon posting on the Site. Your continued use of the Site or services after any changes constitutes your acceptance of the revised Terms.

2. Services Provided

Limpia Cleaning Services provides residential and/or commercial cleaning services, including but not limited to general cleaning, deep cleaning, move-in/move-out cleaning, and specialty cleaning services (collectively referred to as the “Services”). Detailed descriptions of these services and their corresponding fees are available on the Site.

3. User Obligations

By using the Site and/or our Services, you agree to:

Provide accurate, complete, and current information when booking services.
Ensure that your property is accessible for cleaning on the scheduled date and time.
Comply with any specific requirements or conditions related to the Services as communicated by us.
Use the Site and our Services in compliance with all applicable laws and regulations.

4. Booking and Payment

To book our Services, you may be required to provide payment information. Payment can be made using [accepted payment methods, e.g., credit/debit card, online payment systems, etc.]. We reserve the right to charge a cancellation fee for any cancellations made less than 12 hours before the scheduled appointment. Details of the cancellation policy are available.

5. Modifications and Cancellations

We reserve the right to modify or cancel any scheduled Services due to unforeseen circumstances, such as severe weather conditions or other emergencies. We will make reasonable efforts to inform you of any changes as soon as possible. You may cancel or reschedule an appointment subject to our cancellation policy as outlined on the Site.

6. Client Responsibilities

You are responsible for:

Ensuring that the cleaning area is free from hazardous materials or items that could pose risks to our cleaning team.
Informing us of any specific cleaning instructions, concerns, or special requirements before the appointment.
Providing access to the property on the scheduled date and time. Failure to provide access may result in a rescheduling fee or the forfeiture of the service.

7. Limitations of Liability

To the extent permitted by law, Limpia Cleaning Services will not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Site or the Services. Our total liability, whether in contract, tort, or otherwise, shall not exceed the total amount paid for the specific Service that gave rise to the claim.

8. Insurance and Coverage

We carry Public Liability insurance to cover any damages or incidents that may occur during the provision of our Services. You may request proof of insurance at any time.

9. Privacy Policy

Your use of the Site and Services is also governed by our [Privacy Policy], which can be found link to privacy policy page

10. Intellectual Property

All content on the Site, including text, images, logos, graphics, and code, is the property of Limpia Cleaning Services and protected by copyright, trademark, and other intellectual property laws. You may not use any of this content without our prior written consent.

11. Termination

We reserve the right to suspend or terminate your access to the Site and/or Services at our discretion if you violate any of these Terms or for any other reason deemed necessary.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

13. Use of Before and After Pictures

As part of our efforts to promote our services, we may take before and after photographs of the cleaning work completed at your premises. These images may be used for marketing, promotional, or advertising purposes, including on our website, social media channels, campaigns, and other advertisements.

Please note that we will ensure that no identifying features are included in the images used. This means no persons, company logos, names, or other personal details will be visible or identifiable in any photographs.

If you do not wish for these images to be used in such a manner, you have the right to decline. To do so, please contact us in writing at support@limpiacs.com, and we will honor your request and refrain from using the images.

14. Contact Information

If you have any questions or concerns about these Terms or our Services, please contact us at:

Limpia Cleaning Services
483 Green Lanes, London, England N13 5BS
support@limpiacs.com
+44 7523 629248

15. Entire Agreement

These Terms, along with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Limpia Cleaning Services regarding your use of the Site and Services.