ABOUT US
FAQ
Frequently Asked Questions
Can I change or cancel my booking?
Absolutely, you can manage your booking on your account. We offer flexible cancellation and rescheduling options. Please notify us at least [24-48 hours] in advance to avoid any charges. Cancellations made within the notice period will not incur fees.
How is the cost of a cleaning service determined?
The cost of cleaning is calculated by the level of clean required, how big the space is and any additional services.
Do I need to be home during the cleaning?
No, you don’t have to be present during the cleaning. Many of our clients provide us with access to their homes or offices while they are away. We take extra care to ensure your security and privacy.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, online payments via our website, and paypal. All payments are processed securely.
How should I prepare my home for cleaning?
Please ensure your home is accessible for our Limpians, and please put out the necessary products of equipment we require for your clean.
How long will the cleaning service take?
The duration of the cleaning depends on the size of your space and the type of service required. We provide an estimated time when you book, but our cleaners always aim for thoroughness rather than speed.
What if I have pets?
Please let us know, select this option at checkout. We will ensure our Limpian is aware of this.
Can I book recurring cleaning services?
Yes, we offer recurring cleaning options on a weekly, bi-weekly, or monthly basis. You can set up a regular schedule, and we’ll automatically take care of your cleaning needs.
Are there any services you don’t offer?
We do not handle hazardous material removal, heavy lifting, or exterior maintenance services like gutter cleaning. However, we can refer you to specialists if needed.
What do I do in emergency?
Please contact us, so we can assist you further. In the event of a life threatening or dangerous emergency please contact the emergency services immediately on 999. Contact us